Features
One employee. Every job, in detail.
The full index of what Pombi does today — each job with its capabilities spelled out, and the boundaries stated where they exist.
Answers everything & books it
Calls, texts, and web chat — 24/7, as your business, with one shared memory.
- A real phone number, answering as your business in about a minute of setup
- Books into your calendar live on the call and texts the confirmation
- Missed-call text-back: the thread picks up where the ring stopped, and closes the booking over SMS
- Knows your real hours — including the day you're closed — and never silently moves a booking to it
- Caller history on every channel: repeat customers are greeted by name
- Speaks Spanish when the caller does, grounded in the same knowledge
- Warm transfer: an upset or VIP caller gets bridged to you with the full context
- Suggests one real add-on from your own menu at your real price — never an invented special, never to an upset caller
Takes orders
Your menu, your site, your kitchen — commission-free ordering that answers the phone too.
- Online ordering on your own storefront — Stripe checkout, no 30% delivery-app tax
- A live kitchen queue: new → in the kitchen → ready, one tap per lane
- One menu drives everything — the site, the ordering page, and what the voice agent quotes on the phone
- Phone orders taken 24/7, including during the rush
- Square POS sync connects when you plug in your Square account
Orders arrive paid — Stripe checkout on your own site, no commission.
Gets you paid
Chases what's owed, closes deposits by text, and keeps books that never count a promise as a payment.
- Overdue-invoice chasing, drafted in your voice, with a real Stripe pay link
- Text-to-pay deposits at booking — amounts come from your own policies, never invented
- Photo → quote: a customer texts a picture, Pombi prices it from your own price list
- Books kept honest: money-in is card-verified orders and real Stripe payouts and fees — a pay link that was sent is shown, never counted
- Deposits match to payouts automatically; a receipt photo becomes an expense only after you confirm it
Worth knowing: Bank feeds and accounting sync are on the roadmap — the books today are Stripe-verified, not bank-complete.
Protects your calendar
Reminders that actually converse — confirm with one letter, rebook with one text.
- 24h + day-of reminders with quiet hours and your own deposit policy line
- Reply C to confirm — handled instantly, on the real SMS line
- "Can we do 4pm instead?" rebooks through the same booking brain, flagged for you
- Owner-recorded outcomes: showed, no-show, rescheduled
- A no-show gets a rebook draft in your taught voice — and its estimated value is removed from every ROI surface
- Win-back sequences for customers who've gone quiet — stopped the moment they book, order, or even reply
A new time rebooks on the same brain — never a silent cancellation.
Builds your reputation
Asks at the right moment, pulls your Google reviews in, and drafts replies in your voice.
- Post-visit review asks, timed off real completed bookings
- One-click Google review pull from your listing — new reviews auto-draft replies
- Replies drafted in your taught voice; every edit teaches it
- Negative-review interception: held for you, never auto-posted
- Wrong-person-proof: an anonymous review never gets a reply addressed to the wrong name
Worth knowing: Google shares roughly five recent reviews per check — a window, not your full history.
“Squeezed us in same-day and the tech was great.”
“Thanks for trusting us with the last-minute fix — see you at the spring tune-up!”
Negative reviews are held for you — never answered on autopilot.
Remembers every customer
Every call, order, and payment on one timeline — a record your business never had.
- A full-history profile page for every customer, built from the same record the agents write to
- Inline transcripts of every call and text thread
- Global search (⌘K) across people, bookings, orders, and conversations — including transcript text
- The phone agent uses this memory live: returning callers are recognized on every channel
- Upsell suggestions come only from your real menu at your real prices
Every call, order, and payment on one timeline — “Paid” means card-verified, nothing less.
Reports to you
A weekly statement of what Pombi earned you — with receipts, and its own cost printed next to the value.
- Weekly money email: bookings handled, booked value at your listed prices, estimated vs verified split — and your actual Pombi spend beside it
- Every line carries a receipt: which booking, which price, which basis
- No-show value is removed from every earnings number — never counted
- Printable owner report with bookings and orders CSV exports
- "Needs you" queue on the home screen, with throttled email alerts for new items only
- Per-agent stats: drafts, approved-as-written rate, cost — and earned autonomy at sustained approval
Same numbers as your dashboard — a no-show’s value is removed, never counted.
Underneath the jobs
The employee comes with its own desk.
Setup, testing, knowledge, and a dashboard that keeps you in charge — the parts that make the jobs above trustworthy.
Set up by talking
Point Pombi at your website — or no website at all: it interviews you like a new hire, one question at a time, and you watch its knowledge fill in as you talk.
Test it before it's live
Play the customer in your dashboard and hear exactly how Pombi will answer. The tester runs the same code as your phone and texts.
Same code answers your phone and texts, test it before it goes live.
Knowledge you can edit
Hours, services, prices, policies, tone — the “as-you” layer every answer draws from. Auto-built, then yours to correct any time.
Auto-built, then editable, the “as-you” layer every answer draws from.
One dashboard, one queue
A prioritized “Needs you” queue, a unified inbox with full transcripts, bookings, kitchen, marketing, and search across everything with ⌘K. Installs to your phone's home screen.
Your website, found on Google
A storefront with schema markup and local keywords built from your one profile — plus a live check of your Google listing against your real hours, with a paste-ready fix pack when it drifts.
Marketing that knows when to stop
First-order welcomes, win-backs, lapsed-customer offers — and because the same brain answers your phone, any booking or reply stops the sequence instantly.
Reply STOP honored everywhere — pending drafts withdrawn too.
Automations with a budget
Missed-call win-backs, review asks, invoice nudges — trigger plus action, every run logged, and nothing spends past the cap you set.
More than one business?
Switch between businesses from the sidebar — each with its own knowledge, numbers, and record.
Floor sense
Multi-location · early accessFor owners who can't be everywhere: your existing cameras become floor awareness — “four queued, register unstaffed” — beside each location's calls and orders.
Most tools do a task.
Pombi builds your business’s memory.
Every answered call, confirmed booking, and verified dollar lands in one record you own — and the longer it runs, the more it’s worth to you.
Customer memory
Every caller becomes a profile — calls, texts, bookings, orders, payments, on one timeline. Next time they call, Pombi already knows them.
Honest books
Money-in from card-verified payments and your real Stripe fees. A promise to pay is shown as a promise — never counted as cash.
The owner report
A printable report and a weekly email of what Pombi earned you — the same numbers as the dashboard, by construction.
Receipts, not claims
Every earnings line names its booking, its price, and its basis. Anything unverified says so, right on the surface.
Connections
Works with the tools you already use.
Phone & texting on Twilio, payments and payouts on Stripe, Google Calendar, Square POS, and Cal.com scheduling — connected with a click, not an integrations project.
And we mean honest: a connection shows “live” in your dashboard only when it actually works. Toast connects read-only today (your menu syncs in; pushing orders into Toast still needs their partner API). OpenTable, ServiceTitan, and Jobber appear as connect cards that say plainly they’re not wired up yet.
Look around free. Hire Pombi when you’re ready.
A subscription puts the AI employee on your business — your number, your calendar, your customers. Until then, this is free: